Frequently Asked Questions
Below you’ll find answers to some commonly asked questions. If you have any additional questions you don’t find answers to here, please feel free to contact us.
—Placing and Managing an Order—
ο Can I view pricing online?
ο Where can products be viewed?
ο How do I place an order?
You can place your rental order on our website, by email, by texting, or by calling us. When placing your rental order online, a Sales Representative will follow up with you during our standard hours of 9:00 AM- 4:00PM Monday through Friday. It is best to start a quote as early as possible in the planning process and to finalize items needed at least two weeks prior to the desired delivery date.
ο How will I know if my order is confirmed?
Rental requests will start off as price quotes. Price quotes do not hold or secure items. We can edit the quote as many times as needed until we get it the way you like it. A 75% deposit is required to secure and reserve items, and the remaining balance is due two weeks before the delivery date. If price quotes are not converted to a reservation prior to the delivery date, please expect an Expedited Next Business Day or Expedited Same Business Day Delivery charge as products in price quote status are not pulled or routed until they become a reservation.
ο Do I have to know my guest count upfront when placing an order?
The sooner you can confirm the number of guests the better. We accept changes up until the day before delivery. Any rental additions requested on the delivery date may be available for a same-day delivery charge. Please see the cancellation policy below for order reductions.
ο Do you have a minimum order requirement?
There is no rental product minimum for orders, however some of our rental products come in set rack and pack quantities. All glassware are rented in full racks. The size of the glass determines the number of glasses per rack. Glasses are racked in quantities of 12, 16, 20, 25, 30, 36, or 49. Racking ensures accurate counts in and out of the facility and also keeps the product in sanitized conditions. All dinnerware, flatware, and napkins are rented in plastic-wrapped packs of 10's. All chargers are wrapped in packs of 5's.
ο I don't see something on your website that I am dying to have. Can you locate it for me?
Don’t hesitate to call us when you are looking for something that is not currently shown on our website. We can check to see if we can procure the product for your special event. You may be asked to guarantee your reservation for special order items.
ο How do I get a hold of someone if I have an after-hours emergency?
If you have a rental emergency outside of our standard business hours of 9:00 AM - 4:00 PM Monday through Friday, please call our hotline number at 877.901.0000 and select option 2 to leave your important rental message. One of our team members will follow up with you.
ο How do you charge for a multi-date event?
The equipment is available for use for a 24 hour (1 event day) period at no additional cost. We have a tiered structure for extended rental rates based on event days: 2 event days is a 1.35 rental rate; 3 to 7 days is a 1.5 rental rate; 8 to 14 days is a 2.0 rental rate; 15 to 21 days is a 2.5 rental rate; and 22 to 28 days is a 3.0 rental rate.
ο What days are you closed due to holidays so I can plan accordingly?
Event Source 2023 Holiday Observed Schedule
We will be closed on the following days:
Memorial Day: Monday, May 29th
Independence Day: Tuesday, July 4th
Labor Day: Monday, September 4th
Thanksgiving Day: Thursday, November 23rd
Christmas Day: Monday, December 25th
New Year’s Day: Monday, January 1st